Be aware there are two different things called a refund at Vidmoat. Most of what you will read about refunds concerns AI credits, not money.
The full rules for money are in the Refund Policy at vidmoat.com/refunds. This article is the plain summary.
AI credit refunds are automatic
When an AI run fails to deliver, its credits go back to your balance without you asking. That is covered in the article on the AI making no changes. It is a credit refund, not a payment refund.
Mistakes are always refunded
A duplicate charge, a charge after you cancelled and we confirmed it, or any other billing error on our side is refunded in full. Open a ticket with the billing category and tell us what happened.
Subscriptions
Cancel any time from the billing page and you keep access to the end of the period you paid for. Part-used periods are not refunded, unless the law where you live gives you that right.
- Downgrading to the free plan converts your unused time into account credit, applied against a future plan charge. It is credit, not cash.
- If you are a consumer in the UK or EU and you cancel a new purchase within 14 days, email us: the Refund Policy explains what you get back.
Lifetime plans
Bought on or after 1 October 2026: refundable within 14 days if unused, meaning no exports and none of the starting credits spent. Bought before that date: the original term still applies, 14 days provided you have not exported more than five videos. If we discontinue the lifetime plan within 12 months of your purchase, you get a pro-rata refund for the months left.
Day passes and credit packs
Refundable within 14 days of buying if none of it has been used. Once any of it is used, it is not refundable, unless your local law gives you a right to cancel or a refund, which we always honour.
Expert handoffs
If the editor does not deliver, you are refunded. Handoff refunds are processed by a person, and the handoff page tells you when one is owed.
App Store, Google Play and Telegram
Purchases made inside the iPhone or Android app are refunded by Apple or Google under their own policies. Telegram Stars purchases are refunded in Stars.
Before you pay
Every checkout on the website asks you to confirm that you want access straight away and that you lose your 14-day right to cancel for a refund once you start using it. That is what the box before the payment page is for.
What to include in a ticket
The date, the amount, and which product it was: a plan, a credit pack, a day pass, a lifetime plan, an expert handoff, or Creator Studio. If you are signed in we can already see your plan and billing state, so you do not need to hunt for a transaction ID.